Refund Policy

Refund request time frame: All refund requests must be made within 7 business days of the product being received by the customer.

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Refund methods: KCK Lubricants®  will supply a refund where applicable by EFT or Store Credit depending on the customers preference. Refunds will be paid within 7 business days of approved requests. 

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Refund conditions: Damaged, defective, or incorrect goods can happen. If this is the case, please email info@kcklubricants.com with your Refund Request or simply ask for product replacement. Return freight will be organised immediately by KCK Lubricants at no cost to the customer. If you have changed your mind on the purchase after is has been shipped, return freight will be at the customers expense and a 10% restocking fee will be charged.

 

Returning the product: Simply return the fautly product to an autharised KCK Lubricanst®  reseller or where the product was purchased. If an online sale KCK Lubricants will be responsible for any return freight on faulty or damaged products.

If the product is found not to have a problem, you may need to pay the transport and inspection costs. 

 

How to request a refund: To organise a return please contact us by email. info@kcklubricants.com Please outline the problem you have found with the product and supply pictures if necessary to show any damage or concern. 

 

Products Returned Exceeding the Cancellation Period of 7 days: A restocking fee of 10% is required after the Cancellation Period of 7 days after receiving the supplied products

 

Phone: 0434 053 332

PO Box 479, Laidley  QLD  4341

10 Miltiadis St, Acacia Ridge  QLD  4110

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Please Call during Store Hours
Monday to Friday: 9:00 am - 5:00 pm